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Shipping & Return Policy |
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| Shipping |
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| We ship within the US, UK, Canada, Japan, Malaysia, Switzerland, Russia and the Netherlands. We will usually dispatch your order in 1-2 business days, God willing. That means that orders placed on Saturday or
Sunday will be shipped by Tuesday at the latest. However, as our goal is to ship orders as soon as possible, most orders
will be shipped within 24 hours. Please allow for a reasonable amount of time to pass before contacting us about the
shipment of an order. Email is the quickest method you can use to contact us. |
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| Shipping Rates and Carriers |
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| To get an estimate for shipping just place an item in your shopping cart and use the Estimated Shipping Costs box with your zip code. You will be shown an estimate for your order total. Once you provide us an address for shipping during checkout you will be given various options for shipping. The rates are received directly from Fedex and USPS rate tables. Items are shipped via Federal Express (FedEx) or the United States Postal Service (USPS) and are traceable with tracking numbers (Some international orders may not have this option). Shipping rates are generally based on the weight of the items being shipped and the shipping option selected. We are not responsible for packages lost by the shipping carrier unless you specifically request insurance for the package. Please contact Fedex or USPS about any lost packages.
Weights are given for items on in your shopping cart.
We cannot guarantee delivery times since all of our packages are shipped by major transportation carriers. The quoted
estimates for shipping times are provided by the shipping carriers and are shown during the checkout process.
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| Checking Order Status |
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| You will receive an email when your order has been shipped containing a tracking number which you can use on
the shipping carrier website to track your items while they are in transit. In the case of the US Postal Service, we use a
delivery confirmation number which may not show updates until the package is delivered. The status of your order can be
checked online by logging in and viewing your account history. Please note that if you have made a purchase without creating
an account, this feature will not be available to you. You can still track your order if you know the tracking number using this page. If you are not getting our shipping confirmation email it may
be because of server or email filter settings. Please check that your settings do not prevent receipt of our emails. Also,
check that your login email address is correct.
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| Return Policy |
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Please inspect your order immediately upon receipt so that if there is a problem, we can resolve it as
quickly as possible. If you would like to return any item, please contact us immediately via phone or email through the
contact us page and we will give you further instruction. Using the contact us page is the quickest way to reach us.
You can call us at 909-549-2370
You can return most items within 30 days from the receipt of the item and will receive a refund for the price of the item
plus sales tax (if applicable). Shipping costs will only be reimbursed in the case of damaged or incorrect shipments that
are a result of our error. The date of receipt is understood to be the delivery date indicated in the order’s shipping
tracking information.
The item must be in its original packaging and there must be no visible or noticeable defects in the product.
We are unable to process the following returns
• Any CD, DVD, VHS tape, software, or cassette tape that has been opened.
• Any item that is not in its original condition, i.e. damaged or missing parts.
• Any item returned after the 30 day period after the customer receives it.
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| Damaged or Incorrect Items |
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| In case you receive damaged or incorrect items, please contact us within 3 business days of receipt of the
item to be eligible for a complete refund, including shipping and handling costs. |
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| How to Return Items to us |
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Please include a copy of your packing slip and reason for return. Please ship the item with packaging
material that will help avoid any damage to it. We recommend that your return be shipped via a traceable shipping method.
If you don’t have a packing slip, write the order number down on a piece of paper to be included with the return shipment.
Ship your return to the following address.
Muslim Bookmark Returns
PO Box 1826.
Rancho Cucamonga, CA 91729
Muslim Bookmark is not responsible for items damaged while being returned to us. In such a situation, it is the customer’s
responsibility to file a claim with the shipper.
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| Refunds |
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| If your return is approved, you will receive your refund within four weeks of shipping the return to us.
This includes the time it takes for us to receive the returned items, process the return, and the time it takes for the bank
to issue the refund. You will receive an email notification when your refund has been processed. The amount of the refund
will be the invoice amount minus any shipping and handling charges, unless there was an error made on our part in sending
you damaged or incorrect items. |
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